Click Storage — Call Center Dashboard

ClickStorage

📞 Call Center Dashboard

Facility:

All

Refreshes daily at 5:00 AM CST

Last updated: May 13, 2026 — 05:00 AM CST

Inbound Calls

—

selected period

Answer Rate

—

Human + AI answered

Missed Calls

—

unanswered + abandoned

Avg CSS Score

—

Target: 80+

Avg Handle Time

2m 44s

Human answered calls

Call Lead Conv.

76.0%

526 / 742 leads (90d)

Volume & Quality Trends

Daily Call Volume

Inbound by outcome — selected period

CSS Score — Weekly Trend

Avg quality score per week

Coverage Gaps & Lead Conversion

Missed Call Rate by Hour

Full 90-day period · Inbound only

Lead Conversion by Source

Last 90 days · Conv / (Conv + Unqualified)

Agent Performance — Last 90 Days

Agent Scorecard

Click column to sort · CSS for human answered calls only

≥80 75–80 <75

Agent

All

Location

All

Direction

All

Status

All

Date From

Date To

CSS Score

–

—

Calls Shown

—

Answer Rate

—

Missed / Abandoned

—

Avg CSS Score

—

Avg Duration

Date & Time ▼	Dir	Location	Agent	Client	Status	Duration	Wait	CSS Score

—

📈 Monthly Leads & Conversion Rate

📡 Lead Source Breakdown

🏢 Conversion Rate by Facility

📊 Lead Status Distribution

📋 Lead Detail

Status

All

Source

All

Facility

All

Date ↕	Facility ↕	Source ↕	Agent ↕	Rate Quoted ↕	CSS Score ↕	Duration ↕	Status ↕

—

👤 Agent Lead Performance

Agent	Leads	Converted	Conv%	Avg CSS

📍 Top Facilities by Lead Volume

Facility	Leads	Converted	Conv%	Avg Rate